Policy Regarding Returns, Refunds, and Exchanges
Thuya NYC LLC strives to ensure that purchasers are satisfied with their orders. However, Thuya NYC LLC will accept returns and exchanges of entirely unopened products within twenty-one (21) days of the placement of the original order. Items cannot be returned after this twenty-one (21) day period has passed.
Item(s) are deemed returned when they arrive at Thuya NYC LLC, at 1880 Hylan Boulevard, Suite 2, Staten Island, New York 10305. It is purchaser’s responsibility to ensure proper tracking as to the arrival of the item(s). If no such tracking information is provided, and Thuya NYC LLC deems that the item(s) were received after twenty-one (21) days, then purchaser releases Thuya NYC LLC entirely as to Thuya NYC LLC’s decision to not issue refunds or honor exchanges.
Upon receipt of the item by Thuya NYC LLC, purchaser will be given Thuya NYC LLC credit. All exchanges are limited in value to the value of this credit, less shipping fees and costs, as further described below.
Purchaser will be required to pay all fees and costs associated with return shipping, and those fees and costs will be deducted from the funds credited to purchaser upon receipt of the item by Thuya NYC LLC, as noted above.