All orders received Monday through Saturday will be fulfilled within 24 - 48 hours. Once your order has been processed and ready for shipment, you will receive tracking information you can use to track your order through the shipping process. Thuya NYC can not be held responsible for lost or damaged packages. You will have to contact USPS directly, if you have any issues with your package. If incorrect shipping address and details is provided, the client is responsible for paying any additional shipping costs incurred.
We offer the following shipping options:
First Class Mail - 6.95 (3-5 Business Days Continental United States ).
Priority Mail - 12.95 (1-3 Business Days Continental United States ).
International customers: Please review shipping options during checkout. Cost will be calculated based on the country and the city to which the package is being delivered. If you have questions before placing your order, please feel free to contact us.