Thuya Neutralizer Cream
Leading the Eyebrow Lamination Revolution.
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To achieve the best possible results, we suggest using the following recommended products:
Frequently Asked Questions
What is the shelf life of the product after opening?
The shelf life of a product after it has been opened is indicated by the Period-After-Opening (PAO) symbol, which represents the product's useful lifetime once opened.
On all Thuya Eye Products, you can find this PAO symbol, denoted as a number followed by 'M' (for months). For instance, a '12M' symbol means the product is best used within 12 months after opening.
Are Thuya products cruelty-free?
All Thuya eye products are proudly cruelty-free. Thuya is committed to ethical practices and ensures that no animal testing is involved in the development of their products.
Can Thuya Permanent Gel and Neutralizer Cream be used for Lash Lift procedures?
Thuya's Permanent Gel and Neutralizer Cream are specially formulated to work with both Eyebrows and Eyelashes.
For your convenience, you can either use Thuya Permanent Gel and Neutralizer Cream from Thuya Brow Lamination Kit and purchase Thuya Lash Lifting Essentials, or opt for the separate Thuya Lash Lifting Kit, which includes all the necessary products for a successful Lash Lift.
What should I do if I haven't received an order confirmation email?
If you haven’t received a confirmation email within a few minutes of placing your order, please check your spam or promotions folder—sometimes it ends up there. If you still don’t see it, make sure your email address was entered correctly at checkout.
Still can’t find it? Reach out to us at support@thuyanyc.com and we’ll be happy to help confirm your order.
Where do you ship from?
Thuya NYC is based in New York City, and all orders are shipped directly to your doorstep from our NYC location.
How long does it take to ship my order?
We believe in beautiful brows and lashes—and fast shipping. Orders typically ship within 1–3 business days, and we offer fast, trackable shipping options across the U.S.
How will I know when my order has shipped?
When we ship your order, you will receive a notification email from Thuya NYC. This email will contain your tracking number and other relevant shipping details. Please check your email inbox, including the spam folder, for this notification.
My tracking says my order was delivered, but I haven’t received it. What should I do?
We’re sorry to hear that! Sometimes carriers mark packages as delivered a bit early. Please double-check your surroundings, mailroom, front desk, or with neighbors.
If it still hasn’t arrived within 24 hours, contact us at support@thuyanyc.com—we’ll be happy to assist you and investigate further.
How can I cancel my order?
To cancel your order, please email our support team at support@thuyanyc.com as soon as possible. We will do our best to accommodate your request. However, please note that if your order has already been processed and shipped, we will not be able to honor the cancellation.
What is your return policy?
Thuya NYC accepts returns and exchanges of completely unopened products within fourteen (14) days of the original order date. To learn more please visit our Return/Refund Policy.
Is it true that Thuya NYC rewards a gift card to beauty professionals featured on your official Instagram?
Yes! If your work is featured on @ThuyaNYC Instagram timeline (main feed), you may be eligible to receive a gift card as a thank you. We love showcasing professionals who use Thuya products with skill and creativity.
Do you run promotions or sales on ThuyaNYC.com?
We occasionally offer exclusive promotions, discounts, and limited-time sales on ThuyaNYC.com. Be sure to join our mailing list and follow us on Instagram @ThuyaNYC to stay updated on current offers and new product launches.
Can I become a distributor or reseller?
We carefully vet our partners. To be considered, you must meet certain requirements, including professional experience, a storefront or studio, and a strong purchase history. Contact us for more information.
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